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Help center

A help center that answers before customers ask

Organise answers into categories of articles, let customers find them from a search-first home page, and see what they searched for and couldn’t find.

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From reader behaviour to the next pageViews, page feedback and searches with no results are collected from the published site into a list of content gaps; the Docsheaf Agent drafts a change request for them, writers review and merge it, and the fix is published.docs.acme.comWas this helpful?YesNoViews, visitorsPer page, over timePage feedbackHelpful, or notSearches…with no resultsContent gapsYour next pagesDocsheaf AgentDrafts a fixWritersReview and mergePublishedMerged and liveReaders find what they were looking for
What readers search for and don’t find becomes the next page to write.

Easy to navigate, easy to search

Customers come to a help center with a question. Get them to the answer quickly.

Categories and articles

A knowledge base groups articles into categories: a card for each on the home page, plus featured and most-read articles.

Search first

A search box front and center, ⌘K everywhere, highlighted matches, and your contact link when nothing matches.

On brand

Your logo, colors and domain, with light and dark modes built in.

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Learn what customers can’t find

Your next help article is already in your search logs.

Zero-result searches

See the queries that returned nothing — a ready-made list of articles to write.

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Article feedback

Readers rate each article as helpful, so-so or unhelpful.

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Traffic

Page views over time show which answers customers rely on most.

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Support and docs teams, one workflow

Support agents can suggest fixes, and docs owners review them before they go live.

Suggest changes

Anyone with editor access can open a change request, and reviewers approve it before it merges.

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Roles

Six roles from viewer to admin, so the right people can comment, review or publish.

AI Assistant

Answers for customers, written from your help center and linked to the source articles.

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Frequently asked questions

How is a help center organised?

As a knowledge base of categories and articles. Each category gets a card on the home page and a page of its own, and tags connect related articles across categories. Moving an article to another category keeps its URL.

How many knowledge bases can I have?

One on the Free plan, three on Pro, ten on Business and as many as you need on Enterprise. They’re counted separately from docs sites.

How do I know which articles are missing?

Insights list the searches that returned no results. Each one is a question your help center doesn’t answer yet.

Can customers tell us when an article isn’t helpful?

Yes. Every article asks “Was this helpful?” and stores the rating. You’ll find the ratings in Insights.

Can support agents edit articles?

Give them the editor role. They can propose changes in a change request, and a reviewer approves the changes before they go live.

Does Docsheaf have an AI chatbot for customers?

Yes, on Pro and above. Turn on Ask AI and customers can ask questions on your help center and get answers from your articles, with links to them. Questions it couldn’t answer show up in Insights.

Accurate docs. Better answers.

Start writing for free, or talk to us about bringing your team and your existing docs.

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